Learn how to ensure you never miss important emails from Trustname by adding our email addresses to the safe sender list in popular email clients. This guide also explains how to recognize phishing attempts and protect your domain account from email scams.
Key Takeaways
- Safelist Emails – Add Trustname to your safe sender list.
- Popular Clients – Gmail, Outlook, Apple Mail, Yahoo, and AOL are covered.
- Spam Recovery – Move emails from Spam or Promotions to Inbox.
- Stay Alert – Watch for phishing emails and fake websites.
- Verify Messages – Check Trustname notifications before taking action.
TABLE OF CONTENTS
Most of Trustname's communication with you regarding your domains and other products will be done via email. From verifying your domain contact information to sending renewal notices and confirming any changes made on your account or domain portfolio, Trustname will send all these messages to the email address you submit to us.
Many email clients like Gmail, Outlook, and Yahoo have built-in email filters that may place emails from Trustname into your promotional tab or your spam/junk folder. Hence, you need to safelist emails from Trustname or add them to your 'safe sender' list so that you never miss important messages from us.
Read on to find out how to safelist Trustname emails across some of the most popular email clients or apps and how to protect yourself from email scams.
The exact steps you'll take may vary slightly depending on the device you're using and its operating system.
- Safelist Trustname's Emails On Gmail
Gmail is the most widely used email app. If the emails you're getting from Trustname are going to your 'Promotions' tab on Gmail, go to any of the messages from Trustname.
[+] [List] Green Unordered - On Your Mobile Phone
Click on the three-dot menu at the top-right corner. Click on 'Move' and select 'Primary' as the destination.
- On Your PC
When logged into Gmail on your PC, head to the "Move to" folder icon, click on it, and choose "Primary" or "Inbox" as the destination.
Gmail also allows you to drag conversations from a sender from the Promotions tab to your Primary tab.
And finally, if your messages end up in the spam folder, scroll down to 'Spam' on the left hand side, click on the message, and then click the 'Report as not spam' button.
That's it.
- On Your Mobile Phone
- Safelist Trustname's Emails On Apple Mail
If you are using Apple Mail as your email client, follow these steps to safelist Trustname's emails.
[+] [List] Green Unordered - Quick Setup
Head to our recent email sent to you and click on our email address in the header. Next, select "Add to VIPs" and Trustname's emails should now be in your safe list.
- Alternative
You can also open the Apple Mail app, select 'Mail', then 'Settings' from the top menu. Now, click on the 'Rules' button and then click the 'Add Rule' button.
This allows you to specify conditions that Apple Mail will use to filter incoming messages.
Next, create a new rule with these parameters: "If any of the following conditions are met: From Contains [Trustname's email address]". Set the sub actions to "Move Message"> "Inbox", and click "Ok".
That's it.
- Quick Setup
- Safelist Trustname's Emails On Yahoo!
Adding Trustname to your safe senders list on Yahoo is incredibly easy. Enter your Yahoo! Mail account and select the 'Contacts' icon.
Next, click on the 'Add a new contact' button and fill in "Trustname.com" in the name field and enter our email address. Click the 'Save' button to add us to your safe list.
- Safelist Trustname's Emails On Outlook
To add Trustname to your safe sender list on Microsoft Outlook, follow these steps:
Access your Outlook account and click the "People" icon. Next, click on the 'Add a contact' button, enter 'Trustname' or 'Trustname.com' as the sender name, and finally, type in our email address.
Click on the 'Create' button to add us to your safe senders list.
- Safelist Trustname's Emails On AOL Mail
And finally, if you're using AOL Mail as your client, log into your AOL Mail account and click the "Contacts" icon to access your safe list.
Click the "Add New Contact" button, fill in Trustname's details - name and email address - and click the "Add Contact" button to save your changes
Email Safety Tips For Domain Owners
Since email is the most used channel of communication between registrants and their registrar, bad actors also target email heavily to try to scam domain owners.
- Phishing
[+] [Callout] Warning Insert title here [+] [Callout] Title/Title with Icon -> Phishing scams are the most popular way hackers target domain owners.
In a phishing scam, the bad actor impersonates a legit business you trust (in this case, your domain registrar) in an attempt to direct you to a fake site (which is often a close replica of the authentic site) so you can submit your domain account login credentials.
Many times, these emails may include official-looking logos and branding, and a sender address that looks very similar to the legitimate company's domain (e.g., support@reglstar.com instead of support@registrar.com) - 'l' instead of 'i'.
Phishing emails will also often create a sense of urgency so that you act quickly without taking the time to verify the authenticity of the message.
Common Phishing Message Formats
To create a sense of urgency, phishing scams usually contain:
[+] [List] Green Unordered - Fake domain expiry warnings telling you to quickly renew a domain.
- False claims of unusual activity on your account so you 'secure' it quickly.
- Warnings of services that will be suspended if you don't act now.
Phishing emails will often point to fake login pages so you submit sensitive information.
- How To Protect Your Account From Phishing Scams
To protect yourself from phishing scams and secure your domain portfolio, follow these steps:
[+] [List] Green Unordered - Always Double-check Sender Information
First, always double-check the address sending messages to you, especially about your domain names. You should also check the website URLs any email is trying to point you to. Our only domains are 'trustname.com'.
Look for subtle typos that you may miss at first glance - e.g.: 'i' replaced with 'l', 'registrar' instead of 'registrar' etc.
- Confirm Email Messages In Your Account Notifications
Whenever you receive an email supposedly from Trustname that you believe is suspicious, always login to your account first and check the notification area.
Trustname will always send important messages to not just your email address but also the notification center. This is a surefire way to confirm the authenticity of emails you receive from us.
- Trustname Uses Stripe To Process Card Payments
Finally, Trustname uses Stripe to process card payments for your services. If you click a payment link and see a different payment processor, you may be on a suspicious site.
For the most security, we recommend that you top up your Trustname wallet first and then set up auto renewal or pay from the wallet balance for whatever product you want to use.
Read how to top up your Trustname wallet for more details.
- Always Double-check Sender Information
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